Frequently Asked Questions

Below Are Some Of Our Most Frequently Asked Questions

Who will be in my home?

A crew of highly trained personnel in uniform and supervised by our management staff. Our management staff does frequent quality control checks to insure the quality of work in your home.

What time will you be cleaning my home?

Our normal work days are Monday through Friday, 8:00 a.m. to 5:00 p.m. & Saturday 8:00 a.m. to 2:00 p.m. We will make every effort to meet your needs and set an appointmentat your convenience.

Do I need to be home?

It is not necessary to be home.  In fact many of our customers are not.  We can make prior arrangements for keys to get in or if you’re in an apartment usually residents can authorize entry by notifying the office at your complex.

How do I pay for my cleaning?

It’s your choice of check, cash or credit card.

How will I know when to expect my cleaning?

If you wish, you will be entered into our system with a specific cleaning schedule or you may call at your convenience.  If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service.

Do I have to do anything before the cleaning?

In order to give you the greatest value, we ask you to take a few minutes the night before to pick up extraneous clothing, toys and other household items.

What if something is damaged when my home is cleaned?

We treat your home and belongings with the greatest care; however, should damage or breakage occur while we are cleaning your home, we will make every effort to have the item repaired, or replaced if it cannot be repaired. Insurance claims will be filed when appropriate.

Do I need to provide any supplies or equipment?

For your convenience, equipment and normal supplies are provided by Continental Maid Service. We would be pleased to accommodate you should you wish us to use your own preferred supplies.

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